01. Information we collect

We collect information you choose to provide and limited technical data needed to operate and improve the site.

• Contact and inquiry details: name, email, phone, company, service interest, budget, timeline, and project descriptions submitted through forms or email.
• Newsletter details: email address and related preferences if you subscribe.
• Communication records: messages and call notes needed to respond to your request.
• Technical data: IP address, browser type, device information, pages visited, and approximate location derived from logs or analytics tools.
• Cookies and similar technologies: as described in the Cookies section below.

02. How we use information

We use personal information for the following purposes:

• Respond to inquiries, prepare proposals, and manage client relationships.
• Deliver contracted design, product, and engineering services.
• Send newsletter or insights updates you have opted into.
• Operate, secure, and improve the website and user experience.
• Comply with legal obligations and protect against misuse or unauthorized access.

03. Legal bases

Where applicable privacy laws require a legal basis, we rely on: your consent (forms, marketing opt-ins); performance of a contract or steps prior to contracting; our legitimate interests in operating an agency website and responding to business inquiries; and compliance with legal requirements.

04. Sharing and processors

We do not sell personal information. We may share limited data with trusted service providers who help us run email, hosting, analytics, or communication tools—under obligations to protect it and use it only on our instructions.

We may disclose information if required by law, to protect rights and safety, or in connection with a corporate transaction, subject to confidentiality where appropriate.

05. Retention

We keep inquiry and project-related information for as long as needed to respond, manage an engagement, meet legal or accounting requirements, or resolve disputes. Newsletter data is retained until you unsubscribe. Technical logs are kept for a limited operational period.

06. Security

We apply reasonable technical and organizational measures to protect personal information. No method of transmission or storage is fully secure; please use strong passwords and share sensitive credentials only through agreed secure channels during engagements.

07. Cookies and analytics

We may use essential cookies required for site function and optional analytics or preference cookies to understand traffic and improve content. You can control cookies through your browser settings. Disabling some cookies may affect parts of the experience.

If we introduce a dedicated cookie banner or Cookie Policy page, that guidance will supplement this section.

08. International transfers

As an agency serving clients across regions, information may be processed in Pakistan and other countries where our team or providers operate. We take steps appropriate to the context so transferred data remains protected.

09. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, or restriction of personal information we hold about you, object to certain processing, or withdraw consent where processing is consent-based. You may unsubscribe from marketing emails at any time via the link in those messages or by contacting us.

10. Children

Our website and services are directed to businesses and professionals. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps.

11. Third-party sites

Links to social platforms or external resources are not covered by this Policy. Their privacy practices are governed by their own policies.

12. Updates to this Policy

We may revise this Privacy Policy as our practices or legal requirements change. The “Last updated” date reflects the latest version. Material changes may be highlighted on this page or via other reasonable notice.

13. Contact

For privacy requests or questions: hi@shapdelogix.agency · (+92) 999 888 777 · Islamabad, Pakistan.